Frequently Asked Questions

A NAATI certified translation is a translation completed by a translator who has been accredited by the National Accreditation Authority for Translators and Interpreters (NAATI). NAATI is the national standards and certifying authority for translators and interpreters in Australia. Translations completed by NAATI certified translators are widely accepted by Australian and New Zealand government departments, educational institutions, and other organisations that require translated documents.

We accept documents in various formats including PDF, JPEG, PNG, and other common image formats. If you have your document in a different format, please contact us to check if we can accommodate it.

Our translation turnaround times vary depending on the service you choose:

• Self-Service Extract Translation: As quick as 1 hour during business hours
• Extract Translation: Typically 1 business day
• Full Document Translation: Usually 1-2 business days

Express options are available for urgent requirements.

Our NAATI certified translations are accepted by Australian and New Zealand government departments and authorities including the Department of Home Affairs, Department of Foreign Affairs and Trade, universities, professional registration bodies, and other organisations that require certified translations. They are also accepted in many other countries.

We can translate virtually any personal or business document including but not limited to: birth certificates, marriage certificates, driver's licences, passports, academic transcripts, diplomas, medical records, legal documents, business contracts, and more.

No, we do not need the original document. A clear scan or photograph of your document is sufficient for translation purposes. However, the document image should be clear and complete to ensure an accurate translation.

An extract translation includes only the key information from your document such as names, dates, official stamps, and other critical details. This is usually sufficient for most immigration and official purposes.

A full translation includes every word from the original document and maintains the original formatting as closely as possible. This is recommended for legal documents, academic transcripts, and documents where every detail matters.

Yes, you can order translations for multiple documents at once. Each document will be translated and certified separately, but we offer bundle discounts for multiple documents.

We accept Visa and Mastercard credit/debit cards through our secure payment gateway. All payments are processed securely with industry-standard encryption.

Our pricing is determined by the type of translation service (self-service extract, extract, or full translation) and the number of documents or pages. The language pair does not affect our pricing.

If we are unable to translate your document for any reason, we will provide a full refund. Once the translation process has begun, refunds are provided at our discretion. If you're not satisfied with our service, please contact us, and we'll work to resolve any issues.

Your translated document will be delivered to you via email as a secure PDF file. Hard copies can be arranged for an additional fee if required.

Yes, all our translations include NAATI certification. The translated document will include the translator's NAATI credentials, stamp, and signature, making it a certified translation that is accepted by Australian authorities.

Yes, we offer express translation services for urgent requirements. Our self-service extract translations can be completed in as little as 1 hour during business hours. Express options are also available for other translation services at an additional fee.